DOLPHIN CO.

Introduction
ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL Vs. MBA/Master
MBA/Masters are taken in not less than two years with a lot of effort, time, money, and exams. At the same time MBA is related mainly to BUSINESS in general and not to IT in specific, and the Masters degree is 99% academic even when it is totally related to IT.
ITIL is 100% related to IT, Infrastructure, services Operation, services Delivery, and service Management.

ITIL Versions

ITIL Version 2
1. ITIL v2 Foundation
2. ITIL Managers Certificate: very tough written exam (more than PMP) and you have on choise for computer base exam or distance exam if you will use Loyalist as your exam provider.

It consists of two exams:
A. Service Delivery - SD : 5 Processes + 1 Function (Focus on tactical and planning level)
-Incident Management
-Problem Management
-Change Management
-Release Management
-Configuration Management
-Service Desk

B. Service Support - SS: 5 Processes (Focus on operational day to day activities)
-Service Level Management
-Availability Management
-Capacity Management
-IT Service Continuity Management
-Financial Management

ITIL Version 3
Please check the following link http://www.best-management-practice.com/gempdf/ITILV3_Qual_Scheme_v3_0.pdf:

ITIL Exam Providers
1. Exin: http://www.exin-exams.org
2. Loyalist:http://www.loyalistexams.com

Good luck!